Privacy Policy

1. Information We Collect

We collect information directly from you, automatically when you use our Services, and from third parties such as payment processors.

1.1 Information You Provide

• Account Information – First name, last name, email address, phone number, password, and profile photo (optional).
• Driver/Service Provider Details – Vehicle information, driver’s license, proof of insurance, service profile details, and location data during active jobs.
• Payment & Payout Information – Bank account details, address, tax identification number, and other payout-related information collected via Stripe Connect.
• Support Requests – Information you share when contacting us for help.

1.2 Information We Collect Automatically

• Location Data – When you are active on the platform, to enable trip matching, navigation, and safety features.
• Device Information – Device model, operating system version, unique device identifiers, crash data, and usage statistics.
• Usage Data – Interactions with the app, such as job acceptance, cancellations, and service history.

1.3 Information from Third Parties

• Stripe Connect – We use Stripe to process payments and payouts. Stripe collects and processes financial and identity information in accordance with its own Stripe Privacy Policy.
• Authentication Providers – If you sign in using a third-party account (e.g., Google, Apple), we may receive basic profile information from that provider.

2. How We Use Your Information

We use your information to:

• Provide and Improve Services – Create and manage your account, process payments and payouts, connect drivers with customers, and improve app features.
• Facilitate Payments – Through our payment processor, Stripe.
• Ensure Safety – Verify driver credentials, monitor trips for safety, and investigate incidents.
• Comply with Legal Obligations – Tax reporting (e.g., 1099 forms in the U.S.), regulatory compliance, and fraud prevention.
• Communicate with You – Service updates, safety notices, trip summaries, and support responses.
• Enforce Policies – Detect and address violations of our Terms of Service.

3. Sharing of Information

We share your information only as described below:

• With Stripe – For payment processing, identity verification, and regulatory compliance.
• With Service Recipients – Limited contact and profile information necessary for the provision of services.
• With Vendors & Service Providers – For analytics, customer support, cloud hosting, and app functionality.
• For Legal Reasons – If required by law, court order, or government request, or to enforce our terms, prevent fraud, or protect safety.
• During a Business Transfer – In connection with a merger, sale, or acquisition of our business.

4. Data Retention

We retain your information for as long as necessary to:

• Provide the Services.
• Fulfill legal, accounting, and tax obligations (e.g., U.S. tax reporting requires retaining payout records for at least four years).
• Resolve disputes and enforce agreements.

Even if you delete your account, we may retain certain information (e.g., payout history, tax records) as required by law.

5. Your Privacy Choices

• Access & Update – You may update your account information in the app at any time.
• Delete Account – You may request deletion of your account; however, we may retain certain information to comply with legal obligations.
• Location Data – You can disable location tracking in your device settings, but this may prevent you from using the Services as a driver or customer.

6. Security

We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Third-Party Links

Our Services may contain links to third-party sites, including Stripe. We are not responsible for the privacy practices of third parties.

8. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App or on our website, with a new “Effective Date.”

10. Contact Us